How to purchase
Although we don’t yet have an online store, ordering with us is a very simple process. Simply drop us an email to firstname.lastname@example.org and tell us what you are looking for. We will get back to you right away and discuss your requirements with you. We do carry some stock in bats, but a lot of our bats are made to order for our customers so they can get exactly what they are looking for. Take a look at our FAQ section for more information about us and our process.
Willow and cane are natural materials used by Vyper Cricket. These materials naturally deteriorate with use and even with the best preparation, cannot be made impervious to the effects of poor quality balls, mistimed shots, yorkers, excessive tapping, general wear and tear etc. As a result it is impossible for any manufacturer to accurately predict the life expectancy of a cricket bat. Vyper Cricket bats are warranted for 12 months from the date of purchase. The warranty covers manufacturing and material defects. It excludes damage caused by the use of poor quality balls, mistimed shots/yorkers, tapping and normal wear and tear.
Proof of purchase will be required to support any warranty claim
Returning a bat for assessment and repair
All bats returned are assessed carefully by our master bat maker who is involved in making all Vyper bats. This ensures that assessments are made by someone who knows and understands the product. This also ensures that any repair work is of the highest quality.
When assessing your bat we will take into account:
- The age of the bat
- The nature of the damage
- Its condition
- How it has been maintained
All of our bats come with a 12 month warranty. Where a bat has sustained extreme damage inflicted by the player, and there is no material flaw in the bat or the timber, repair work will be chargeable.
Typical Examples of Damage
Shoulder damage occurs when the ball is struck hard on the relatively thin edge at the top of the bat. This can cause splitting of the wood but prompt repair will prevent further splitting and will not impair the bat’s performance.
Surface/edge cracking is common with use. Minor cracking can be sealed with superglue but if the cracking is excessive, the application of a facing and/or fibreglass edging tape may be recommended following repair.
Toe Damage: This can take several forms;
Horizontal cracks / delamination may appear on the toe of the bat caused by moisture uptake from the ground, softening the fibres which then open up with repeated tapping. If the damage is severe the performance of the bat will eventually be affected. Prompt repair will reduce the risk of performance impairment.
Yorker damage occurs when the ball becomes trapped between the toe of the bat and the ground. The severity of the damage depends on the power of the shot, the hardness of the ball and the hardness of the playing surface. Any resulting splitting should be assessed and repaired if appropriate. In the most severe cases the bat splitting is severe enough to render the bat unusable.
Corner denting/cracking can be caused either by poor preparation of the bat or by severe impact or by a combination of the two. The damage is normally repairable without any significant loss of performance.
Handle Problems: Handle failure can be caused by material defects or can result from shoulder damage running into the handled region. In all cases the bat has to be rehandled. Sometimes the only effective way of repairing significant shoulder damage is to rehandle the bat even though the handle itself has not failed. Prompt effective repair work can prevent more serious damage so, in the event of damage, the bat should be returned promptly to us for advice. Leaving damage unattended until the bat is beyond repair may be construed as neglect.
Warranty repairs carried out within the 12 month period are free of charge, though there is normally a return post and packing charge. If you are uncertain about the damage and need advice before sending a bat to us please drop us an email to email@example.com
We manufacture the bats very carefully to provide the highest levels of performance and durability, but we are dependent on you the owner and player to continue our work by preparing, protecting and maintaining the bat in accordance with our recommendations.